Useful, Usable, Desirable

Posted on 10 July 2018 by Amanda Etches

Useful, usable, desirable, like three legs of a stool, if your library is missing the mark on any one of these it s bound to wobble Every decision you make affects how people experience your library In this useful primer, user experience UX librarians Schmidt and Etches identify 19 crucial touchpoints such as the library website, email, furniture, parking lot, events, and newsletters They explain why each is important to your library s members and offer guidance on how to make improvements From library administrators to public relations and marketing staff, anyone concerned with how members experience your library will benefit from this book s Coverage of the eight principles of library UX design, explaining how they can guide you to better serve your library s members Advice on simple, structured ways to evaluate and improve aspects such as physical space, service points, policies and customer service, signage and wayfinding, online presence, and using the library Scorecard system for self evaluation, which includes methods for determining how much time, effort, and skill will be involved in getting optimum performance Best Read [ Useful, Usable, Desirable ] Author [ Amanda Etches ] For Kindle ePUB or eBook – kino-fada.fr This is not a book of new ideas, but it effectively brings together ideas of how to apply user experience to you library There are very helpful check lists which could be used to investigate most areas of library ser...Well organized with do able, action items to improve library services I especially liked the star ratings for how difficult different change plans will be.This is actually one of the best professional development books I have read in a while because it actually provides useful, practical suggestions rather than just floating above that with theory and reasoning as to why libraries need to improve The authors look at the various different aspects of library service, including physical space, service desks, policies customer service, signage wayfinding, online presence, and the collection The focus is to look at how libraries can impro This is actually one of the best professional development books I have read in a while because it actually provides useful, practical suggestions rather than just floating above that with theory and reasoning as to why libraries need to improve The authors look at the various different aspects of library service, including physical space, service desks, policies customer service, signage wayfinding, online presence, and the collection The focus is to look at how libraries can improve in each of these areas by trying to make them user or member centered The idea is that we sometimes get caught in what we have always done, what we think is best for the patron, ...Whenever I started searching for information on applying holistic user experience design to libraries, all signs pointed to this book as the seminal work on this topic I read it as part of an independent study that s also being influenced by management, customer service, and even web design materials, and I really appreciate how this book is a primer for tying those fields together in one neat volume The greatest strength of Useful, Usable, Desirable Applying User Experience Design to Your Li Whenever I started searching for information on applying holistic user experience design to libraries, all...Commonsense ideas that need revisiting get rid of clutter Simplify the user experience with quality signage and usable technology Rethink the website and repurpose it for what patrons use it for most The book also touches on ongoing issues why don t our catalog search tools work as well asor Google Do you find yourself looking tofor the correct title and author spelling before entering it into you...A book I would love all librarians to read It is a nice overview of UX and how it fits in to the needs of your patrons as well as how to accomplish the tasks It is a well organized and clear book, but it is focusedon public libraries and librarians in service points.Very useful and easy to implement suggestions for creating auser friendly library.3.5Predictable but useful.It does have a few great ideas, namely the section of creating a style guide for every aspect of the library But the scoring part feels tacked on Sure that does make the library staff ask itself to honestly look at how they are serving the public but fe...Excellent practical and plain language guide that SO MANY libraries need Background theory and explanations are covered but in the way that is just enough to show why it s important, not in an academic discussion sort of way The s...

English
10 July 2018

Amanda Etches