Service Design: From Insight to Implementation

Posted on 12 July 2018 by Andy Polaine

We have unsatisfactory experiences when we use banks, buses, health services and insurance companies They don t make us feel happier or richer Why are they not designed as well as the products we love to use such as an Apple iPod or a BMW The developed world has moved beyond the industrial mindset of products and the majority of products that we encounter are actually parts of a larger service network These services comprise people, technology, places, time and objects that form the entire service experience In most cases some of the touchpoints are designed, but in many situations the service as a complete ecology just happens and is not consciously designed at all, which is why they don t feel like iPods or BMWs One of the goals of service design is to redress this imbalance and to design services that have the same appeal and experience as the products we love, whether it is buying insurance, going on holiday, filling in a tax return, or having a heart transplant Another important aspect of service design is its potential for design innovation and intervention in the big issues facing us, such as transport, sustainability, government, finance, communications and healthcare Given that we live in a service and information age, a practical, thoughtful book about how to design better services is urgently needed. New Read Kindle ePUB Service Design: From Insight to Implementation By Andy Polaine – kino-fada.fr Service Design From Insight to Implementation is a good book that provides a survey of the state of service design The challenge is that the book is a general survey where the gap in the current service design literature is in the next step forward, an approach based on how things are done For context if you compare service design to it s interaction design counter part This book would be the equivalent of Designing for Interaction by Dan Saff...I struggled to rate this book It was kind of a dry read, taking me over three months to finish I did, however, find myself agreeing strongly with many of the statements in it, and I ve folded the bottom corner of many pages for future reference, so I must have taken quite a lot from it On the positive side, I loved the introductory chapters, and the sections on measurement, and service design as a means for socioeconomic change Those were really useful and powerful, and reinforced my passion I struggled to rate this book It was kind of a dry read, taking me over three months to finish I did, however, find myself agreeing strongly with many of the statements in ...Where everything about service design is A and everything I already knew about UX design is B, this was A union B I wish it had been A complement B But the important thing is that I finally finished this book.Good starting point Service design does, ideally work at the strategic business level, connecting business propositions with the details of how they will be delivered.Designing service sounds like a mix of marketing, operations management, IT, facilities management, organization design, and human resources, with a bit of change management thrown in.The difference between service design and product or UX design, for example, is that the number of stakeholders we are designing for is usually Good starting point Service design does, ideally work at the strategic business level, connecting business proposition...I came across this book when it was listed with the London UX Book club, and I now incorporate service design principles into my professional practice as a product manager developer designer.In particular the section about service design blueprints and the various probes...Kurczy, ta ksi ka jest bardzo nier wna Ma rozdzia y, kt re sa niez e, ma tez takie, kt re sa spektakularnym bullshitem Podsumowuj c, lektura tej publikacji nie jest czasem stracony i kilku ciekawych rzeczy, mo na sie dowiedzie Nie zmienia to faktu, ze wiele tez i propozycji jest przed...Good read for deepening understanding of service designGoing beyond This Is Service Design Thinking, this providesof a guide to thinking through the business context and problems of service design It s not chock full of tools and techniques, but it d...Giri yaz s kitab okumam i in motive ediciydi Geli me b l mlerinde bazen dikkatim da lsa da genel olarak ilgiyle okudum Service Design hakk nda fikir sahibi olmak isteyenler i in giri yaz s ve ilk iki b l m yeterli ...Great introduction to Service Design and user centered focus on Service rather than products A must read for all developers and UX Designers.This book was the first one to come across my way when it comes to service design, and is quite a brief one yet full of notions to consider Felt the need to re read it and I still see that practicing service design is still not by ...

Service Design: From Insight to Implementation

English
12 July 2018

Andy Polaine